Last Date Updated: November 7th, 2023
YOU OR YOUR DATA SUBJECTS ARE NOT LEGALLY REQUIRED TO PROVIDE US WITH PII, HOWEVER, USE OF THE SERVICES REQUIRES THAT YOU PROVIDE PII. IF YOU CHOOSE TO WITHHOLD ANY PII REQUIRED IN RESPECT THEREOF, IT WILL NOT BE POSSIBLE FOR YOU TO USE THE SERVICES. IF YOU DO NOT AGREE TO THE TERMS AND CONDITIONS SET FORTH HEREIN PLEASE DO NOT USE THE SERVICES.
“PII” means any information relating to an identified or identifiable natural person; an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.
In order to provide and operate our Services and provide services in connection therewith, we collect and process PII, including the following types of information:
When you subscribe to use the Services we ask you to provide PII, including: Full name, phone number, email address and title at your organization.
We collect all usage information, such session times, impressions, pages visited etc. This information is retained and processed in order to monitor use of the Services; derive analytics and usage metrics; and improve the Services.
We receive from our customers correspondence from or with their customers, including without limitation emails, chat, IM, support tickets etc.. We use the emails and related meta-data in order to train an AI model used to provide services to such customer and in order to generate automated responses to such emails.
When you use the Services, we automatically receive and record information from your browser, including without limitation information and statistics about your online/offline status, your IP address, geolocation data (including country and city), device identifiers, internet service provider, connection speed, search history, type of browser, your regional and language settings and software and hardware attributes. Our systems automatically record and store technical information regarding the method and nature of your use of the Services. An IP address is a numeric code that identifies your browser on a network, or in this case, the Internet. Your IP address is also used to gather broad demographic information. The Company uses all of the PII identified in this Section in order to understand the usage trends and preferences of our users, including recent visits to our Services and how you move around different sections of our Services for analytics purposes and in order to make our Services more intuitive.
When you send emails or other communications to the Company, we retain those communications in order to process your inquiries, respond to your requests and improve our Services.
In the effort to produce insights regarding use of the Services in order to improve our services and develop and improve automated processes on our Services, we often conduct research on the information submitted. This research is compiled and analyzed on an aggregate basis, and we share this aggregate data with Company’s affiliates, agents and business partners and also disclose aggregated information in order to describe our services to current and prospective business partners or investors. This aggregate information does not identify you or your customers or employees personally.
In order to collect the data described herein we use temporary cookies that remain on your browser for a limited period of time. We also use persistent cookies that remain on your browser until the Company's Services are removed, in order to manage and maintain the Services and record your use of the Services. Cookies by themselves cannot be used to discover the identity of the user. A cookie is a small piece of information which is sent to and stored on your browser. Cookies do not damage your browser. Most browsers allow you to block cookies but you may not be able to use some features on the Services if you block them. You may set most browsers to notify you if you receive a cookie (this enables you to decide if you want to accept it or not). We also use web beacons via the Services to collect information. Web beacons or "gifs", are electronic images that are used in our Services or in our emails. We use Web beacons to deliver cookies, count visits and to tell if an email has been opened and acted upon.
If any of your data subjects (e.g. employees or customers) are minors under the age of 18, you must obtain parental consent prior to using our Services. The Company will not knowingly contact or engage with children under the age of 18 without said parental consent. If you have reason to believe that a child has provided us with their PII, please contact us at the address given above and we will endeavor to delete that PII from our databases.
6.2. Certain recipients (our service providers and other companies) who process your PII on our behalf may also transfer personal data outside the country in which you are resident. Where such transfers occur, we will make sure that an appropriate transfer agreement is put in place to protect PII.
6.3. If you are a resident of the EEA, the UK or Switzerland, we will protect your PII when it is transferred outside of the EEA, the UK or Switzerland by processing it in a territory which the European Commission has determined provides an adequate level of protection for personal data; or otherwise ensuring appropriate safeguards are in place to protect your personal data. For transfers of your personal data we also relay on the EEA Standard Contractual Clauses and applicable DPA.
We follow generally accepted industry standards to protect against unauthorized access to or unauthorized alteration, disclosure or destruction of PII. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, while we strive to use commercially acceptable means to protect your PII, we cannot guarantee its absolute security. We retain your PII only for as long as reasonably necessary for the purposes for which it was collected or to comply with any applicable legal or ethical reporting or document retention requirements.
Data subjects have the right to know what PII we collect about them and to ensure that such data is accurate and relevant for the purposes for which we collected it. We allow data subjects the option to access and obtain a copy of their PII and to rectify or delete such PII if it is not accurate, complete or updated. However we may first ask data subjects to provide us certain credentials to permit us to identify their PII.
Data subjects may exercise the above rights by sending a request to firstname.lastname@example.org
ANNEX FOR THE COLLECTION AND USE OF PERSONAL DATA OF CALIFORNIA RESIDENTS
Except as otherwise provided, this Annex applies only if you are a California resident. For purposes of this section, "Personal Information" has the meaning given in the California Consumer Privacy Act ("CCPA"), the California Privacy Rights Act of 2020 ("CPRA"), and any regulations promulgated under either law, in each case, as amended from time to time.
This Annex does not apply to:
YOUR CALIFORNIA PRIVACY RIGHTS
You have the following rights:
You can request whether we have collected your Personal Information, and in certain cases, the following information about how we have collected and used your Personal Information during the past 12 months:
You can request a copy of the Personal Information that we have collected about you during the past 12 months.
You can request that we correct inaccurate Personal Information that We have collected about you.
You can ask us to delete the Personal Information that we have collected from you.
While we do not sell Personal Information, we use services that help deliver targeted ads (also known as interest-based ads) to you section above 5 above. The CCPA classifies our use of some of these services as sharing your Personal Information with the advertising partners that provide the services, from which you have the right to opt-out.
You are entitled to exercise the rights described above free from discrimination prohibited by the CCPA.
HOW TO EXERCISE YOUR RIGHTS
You can exercise any of these rights by submitting a request through our Request Form or by mailing us.
You can submit requests to opt-out of tracking for targeted advertising purposes by using our Cookie Management Center. Your request to opt-out will apply only to the browser and the device from which you submit the request.
We will need to verify your identity to process your information/know, access, correction, and deletion requests and reserve the right to confirm your California residency. To verify your identity, we may require you to provide government identification, give a declaration as to your identity under penalty of perjury, and/or provide additional information. Please note that we may decline your request as permitted by law.
Your authorized agent may make a request on your behalf upon our verification of the agent's identity and our receipt of a copy of the valid power of attorney given to your authorized agent. If you have not provided your agent with such a power of attorney, you must provide your agent with written and signed permission to exercise your CCPA rights on your behalf, provide the information we request to verify your identity and provide us with written confirmation that you have given the authorized agent permission to submit the request.
PERSONAL INFORMATION THAT WE COLLECT, USE AND DISCLOSE
Please note that: